Privacy Policy

This policy explains what personal information Richmond Sleep Products (“Richmond”, “we”) collects when you use this website, why we collect it, and the choices you have.

What we collect

• The details you give us when you order or create an account: your name, email address, phone number and delivery address.
• Your orders, and any notes you add to them.
• Messages you send us through the contact form, WhatsApp or the website assistant, including the conversation itself.
• Your basket. It is kept in your own browser; if you enter your email at checkout, we also keep a copy so we can remind you about it.
• Basic technical information, such as your IP address, used to keep the site secure and prevent abuse.

Card payments

Card payments are handled by our payment provider. We never see or store your full card number.

How we use it

• To process and deliver your order, and to keep you updated about it.
• To answer your questions and arrange visits to our showrooms.
• To send you offers by email, SMS or WhatsApp — only if you have agreed to receive them. You can opt out at any time.
• To keep the website secure and working properly.

Who we share it with

We share only what is needed with the companies that help us run the shop: our payment provider, delivery partners, email and messaging services, and the service that powers our website assistant. We do not sell your personal information.

Cookies

We use cookies to keep you signed in and to remember your preferences. [If analytics are enabled: we also use analytics cookies to understand how the site is used.]

How long we keep it

We keep order records for as long as the law requires for accounting purposes. You can close your account at any time from your account page: your sign-in is deleted, and your past orders are kept only as records of the sale.

Your choices

You can update your details from your account, unsubscribe from marketing at any time, and close your account. For anything else, contact us using the details on our Contact page.