Returns & Exchanges

We want you to sleep well on what you buy from us. If something is not right, this is how we put it right.

Faulty or damaged products

If a product arrives damaged or develops a manufacturing fault, contact us within [number] days of delivery with your order number and photos of the problem. We will repair, replace or refund it.

Changing your mind

[Unused products in a standard size, in their original packaging, can be returned within [number] days of delivery. Collection charges may apply.]

What cannot be returned

• Products made to a custom size, unless they are faulty.
• [Pillows and bedding that have been used or taken out of their packaging, for hygiene reasons.]

Refunds

Refunds are made to the original payment method. A card refund can take [number] working days to appear, depending on your bank. Orders paid in cash on delivery are refunded by [method].

How to start a return

Contact us with your order number using the details on our Contact page, and we will arrange the rest.